Compliment Sandwich

Compliment Sandwich – Have you ever had the pleasure of trying one?

SPOILER: They don’t taste good!

Compliment Sandwich, “When someone tries to ease the blow of a criticism by delivering it between two insincere compliments.”

The not so funny thing about compliment sandwiches is they were taught to managers at one time!

If you do this or know someone who does, STOP RIGHT NOW!

INSTEAD – Try these techniques:

1.) Sincerely congratulation your employee. Then frame what you would like to improve on in a way that they understand and WHY they should do it.

For example, Joe just landed another huge sale, he is due for a promotion soon, however his desk is a mess! His manager, Mike, thinks it doesn’t represent how great of an employee Joe actually is. The CEO is going to be walking around the office later in the week. Mike goes to Joe, and congratulates him on the huge sale.

OLD WAY (compliment sandwich):

Mike: “Wow, Joe! That is great, you are on fire”

Mike: “our desk is a nuclear hazard, clean it up for the love of god.”

Mike: “Good job on the sale!”

BETTER WAY:

Mike: “Wow, Joe! That is great, you are on fire!”

Joe: “Thanks Mike, it feels great”

PAUSE

Mike: “The CEO will be touring our offices next week, I know you’re a great jpb, although he doesn’t see what I see, every day. What do you think he might think when he sees your desk?”

Joe: ”You know what, your right, I could probably clean it up a bit”

Mike: “I think that’s a great idea.”

2.) Ask the employee what they thought they did well. Sincerely acknowledge their feedback. Add some of your own POSITIVE feedback. Now ask them what they thought they could do better. After they reply, you can add anything else that you observed.

Employees can read right through a compliment sandwich, instead be sincere and speak from the heart.

www.Leadership4Design.com

Drew Patterson, MBA

Advertisements

What You Learn In Sales

I recently stumbled upon this article “One Job That Could Guarantee Your Success” by Joel Peterson. After reading it I could not agree more. Why do MBA students resist sales?

In the article he notes 4 different key skills a salesman develops in his career:

1) Conquer rejection: cold-calling, market surveying, and… rejection.

2) Hone your networking skills.

3) Tackle and solve problems.

4) Rise to the top using your negotiation, pervasive, and communication skills.

There were so many bright MBA students I met in my MBA program, but a significant number of them had not worked on those four skills. If they were armed with those skills in addition to all the other material we learned in the MBA program, the sky would be the limit!

Going back to school may be a larger commitment than you may be looking for, but what about the above skills? When is the last time you took yourself out of your comfort zone and worked conquering rejection, or networking, or even communicating? Help yourself, and your company will take notice.

Link to article

Drew Patterson, MBA
www.drewjpatterson.com