Compliment Sandwich

Compliment Sandwich – Have you ever had the pleasure of trying one?

SPOILER: They don’t taste good!

Compliment Sandwich, “When someone tries to ease the blow of a criticism by delivering it between two insincere compliments.”

The not so funny thing about compliment sandwiches is they were taught to managers at one time!

If you do this or know someone who does, STOP RIGHT NOW!

INSTEAD – Try these techniques:

1.) Sincerely congratulation your employee. Then frame what you would like to improve on in a way that they understand and WHY they should do it.

For example, Joe just landed another huge sale, he is due for a promotion soon, however his desk is a mess! His manager, Mike, thinks it doesn’t represent how great of an employee Joe actually is. The CEO is going to be walking around the office later in the week. Mike goes to Joe, and congratulates him on the huge sale.

OLD WAY (compliment sandwich):

Mike: “Wow, Joe! That is great, you are on fire”

Mike: “our desk is a nuclear hazard, clean it up for the love of god.”

Mike: “Good job on the sale!”

BETTER WAY:

Mike: “Wow, Joe! That is great, you are on fire!”

Joe: “Thanks Mike, it feels great”

PAUSE

Mike: “The CEO will be touring our offices next week, I know you’re a great jpb, although he doesn’t see what I see, every day. What do you think he might think when he sees your desk?”

Joe: ”You know what, your right, I could probably clean it up a bit”

Mike: “I think that’s a great idea.”

2.) Ask the employee what they thought they did well. Sincerely acknowledge their feedback. Add some of your own POSITIVE feedback. Now ask them what they thought they could do better. After they reply, you can add anything else that you observed.

Employees can read right through a compliment sandwich, instead be sincere and speak from the heart.

www.Leadership4Design.com

Drew Patterson, MBA

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Give Thanks

As my three day weekend comes to an end, I have a lot to be thankful for; my beautiful fiancé, family, friends, and being able to spend quality time with all of them.

There is a lesson to be learned here. Our daily lives and workloads can be awfully stressful, and can put a strain on relationships. It is important to unwind and spend quality time with our loved ones so we can grow those relationships and refocus ourselves for the future..

Drew Patterson, MBA
www.drewjpatterson.com

Visiting Berney Falls in California 5/25/14

Visiting Berney Falls in California 5/25/14

Book Review – “Work”

“Work: How to Find Joy and Meaning in Each Hour of the Day”by Thich Nhat Hanh Work

I recommended this book to everyone. It doesn’t matter what you do for a living – from a corporate employee to a stay-at-home parent. The book is very short and can be read in as little as 2 or 3 hours. I think the overall point the author is trying to make is to be more mindful and present about everything around you.

This process starts at home. Whatever is going on in your personal life will affect your work. Find out what is bothering you and be proactive in finding a solution.

Are you present during your drive to work? Do you wake up in the morning and appreciate how lucky you are to be alive and have all the possibilities in front of you?

At work – Do you enjoy your coffee or do you mindlessly have the habit of slugging it down?

Are you thinking about your posture while you’re sitting?

Do you use the time walking to and from the restroom to take a break from working and center yourself?

This will not only make you more productive at work, but it will also improve the performance at work. Ultimately this will also help prevent burning out,  getting overly stressed, and possibly make you live longer!

This quick read really can improve all aspects of your life no matter what your religion or culture. Give it a shot. You may be surprised by how much small changes can lead to significant gains.

Drew Patterson, MBA
www.linkedin.com/in/drewpatt

The Most Powerful Thing You Can Do.

Let me ask you: Is it easier to change the world or yourself? Unsurprisingly, most people would answer: “yourself.”

Here’s a follow up question: If you changed yourself and someone else- both for the better- would the world be a better place?

The good news is: It is extremely easy to help someone else.  If you have money, donate money. If you have time; volunteer time.

I do have extra time, so I decided to make use of it. Here are 3 things I did in the past week for someone else:

  • 1.)    I saw an old acquaintance of mine from elementary school when I was at the local grocery store. I didn’t realize who he was when I initially I saw him,  but as I was driving home I realized who he was. I remembered reading on Facebook that he started a diet and was losing weight. I was really impressed by the progress he had made. Rather than keeping that information for myself, I sought him out and wrote on his wall to congratulation him on his progress.
  • 2.)    There is an elderly woman who was my neighbor when I was growing up. I used to work for her, doing odd jobs around her house. Although I have since moved away, we continued to keep in touch. A few months ago she was admitted to an elderly care facility. I can tell she hates it, so every chance I get I try to visit her. I am humbled to know that spending a few hours with her can change her day.
  • 3.)    I am soon to be graduating with my MBA, and there are a lot of the friends I have made in my program. I have come to learn that some of these friends/classmates identify me as helpful and energetic. As a result, some of them will approach me with questions and concerns. I genuinely enjoy answering their questions and encouraging them to be persistent, because everything will work out (which, as it turns out, is also an important reminder for myself).

In all 3 examples, I do not receive, nor expect to receive any monetary compensation. Rather, the act and the feeling of making someone’s day is so much more powerful than any amount of money. I truly think you will feel the same way. So, what can you do? Simply contact someone and see if you can help them. Changing the world might be a monumental task. Changing a part of some else’s (and your own) day, is doable, and can have a lasting impact.

Andrew Patterson, MBA
http://www.linkedin.com/in/andrewpatterson2/